Finance
Contact Info
Finance Mainline
925-779-7055
Address
200 H Street
Antioch, CA 94509
Office Hours
8am-5pm M-F
Closed on Holidays
Dawn Merchant
Finance Director
WATER BILLING
Billing
If you have any questions about billing, payment arrangements or to change your billing address, contact Customer Service at service@antiochca.gov or call (925) 779-7060.
You are responsible for all charges until you notify the City of Antioch to stop water service and water service is terminated.
Section 6-5.04.E provides disputes regarding a water bill shall not justify non-payment, underpayment, or delay in payment. Disputed bills shall be paid when due. Requests for investigation of a disputed bill shall be made in writing to the Finance Services Supervisor. If a dispute is resolved in favor of the customer, a refund or credit shall be made.
Any type of payment returned to the City are subject to a returned fee of $50.00. This may subject you to immediate disconnection of water service if payment was made to avoid a disconnection.
Automated telephone or Internet payments made to avoid disconnection must be made ON or BEFORE the due date specified in your Final or Disconnection Notice to avoid penalties and service charges.
How to Pay your Bill
Payment Options
Make a one-time payment or have your monthly bill automatically paid from your credit card.
P.O. Box 6014
Whittier, CA 90607-6014
Mid Parking Lot (Drive-Up)
*No Cash
200 H Street
How to Read your Invoice
NEW LOOK TO YOUR WATER BILL
A Customer-Focused, Updated Bill Format
We’re about providing superior customer service. To better serve you, we launched a new, redesigned bill statement. The new design is more user-friendly and informative.
Simplified Design: The goal of the new design is to better organize the data to make reading your bill simple, while still providing the information you need to understand the rates and charges.
Detailed Water Use Breakdown: Compare your water use to last cycle or last year with the monthly usage table. This new feature makes it easier for you to manage your water use.
How to Read Meter
Please visit the Contra Costa Water District website for information on how to read your meter including instructional videos.
For a printable copy, please click here.
Contact
City of Antioch Finance Department
200 H Street (Corner of 3rd and H Streets) 1st Floor
Hours are Monday – Friday 8am – 5pm
Reach us by phone at (925) 779-7060
Or Email Service@antiochca.gov