Finance Department

How to Pay Your Bill

  • Payment Options

    auto draft
    Have you monthly water bill automatically paid from your checking account.
    Make a one-time payment or have your monthly bill automatically paid from your credit card.
    by phone
    By Phone – Available 24/7
    (866) 301-8999
    by mail
    By Mail
    City of Antioch
    P.O. Box 981476
    West Sacramento, CA 95798
    drop box
    Antioch City Hall
    Mid Parking Lot (Drive-Up)
    *No Cash
    in person
    In Person
    Antioch City Hall – 1st Floor
    200 H Street
    ws app
    App *smart phones only
    Download the MyCivic Utilities App for iOS or Android


    If you have any questions about billing, payment arrangements or to change your billing address, contact Customer Service at or call (925) 779-7060.

    You are responsible for all charges until you notify the City of Antioch to stop water service and water service is terminated.

    Section 6-5.04.E provides disputes regarding a water bill shall not justify non-payment, underpayment, or delay in payment. Disputed bills shall be paid when due. Requests for investigation of a disputed bill shall be made in writing to the Finance Services Supervisor. If a dispute is resolved in favor of the customer, a refund or credit shall be made.

    Any type of payment returned to the City are subject to a returned fee of $50.00. This may subject you to immediate disconnection of water service if payment was made to avoid a disconnection.

    Automated telephone or Internet payments made to avoid disconnection must be made ON or BEFORE the due date specified in your Final or Disconnection Notice to avoid penalties and service charges.

Menu See Click Fix