Finance Department

How to Pay Your Bill

  • Payment Options

    auto draft
    AutoDraft
    Have you monthly water bill automatically paid from your checking account.
    online
    Online
    https://www.municipalonlinepayments.com/antiochca
    Make a one-time payment or have your monthly bill automatically paid from your credit card.
    by phone
    By Phone – Available 24/7
    (925) 779-7060
    by mail
    By Mail
    City of Antioch
    P.O. Box 981476
    West Sacramento, CA 95798
    drop box
    Dropbox
    Antioch City Hall
    Mid Parking Lot (Drive-Up)
    *No Cash
    in person
    In Person *City Hall is Currently Closed to the Public
    Antioch City Hall – 1st Floor
    200 H Street
    ws app
    App *smart phones only
    Download the MyCivic Utilities App for iOS or Android

    Billing

    If you have any questions about billing, payment arrangements or to change your billing address, contact Customer Service at service@antiochca.gov or call (925) 779-7060.

    You are responsible for all charges until you notify the City of Antioch to stop water service and water service is terminated.

    Section 6-5.04.E provides disputes regarding a water bill shall not justify non-payment, underpayment, or delay in payment. Disputed bills shall be paid when due. Requests for investigation of a disputed bill shall be made in writing to the Finance Services Supervisor. If a dispute is resolved in favor of the customer, a refund or credit shall be made.

    Any type of payment returned to the City are subject to a returned fee of $50.00. This may subject you to immediate disconnection of water service if payment was made to avoid a disconnection.

    Automated telephone or Internet payments made to avoid disconnection must be made ON or BEFORE the due date specified in your Final or Disconnection Notice to avoid penalties and service charges.