If you have any questions about billing, payment arrangements or to change your billing address, contact Customer Service at firstname.lastname@example.org or call (925) 779-7060.
You are responsible for all charges until you notify the City of Antioch to stop water service and water service is terminated.
Section 6-5.04.E provides disputes regarding a water bill shall not justify non-payment, underpayment, or delay in payment. Disputed bills shall be paid when due. Requests for investigation of a disputed bill shall be made in writing to the Finance Services Supervisor. If a dispute is resolved in favor of the customer, a refund or credit shall be made.
Any type of payment returned to the City are subject to a returned fee of $50.00. This may subject you to immediate disconnection of water service if payment was made to avoid a disconnection.
Automated telephone or Internet payments made to avoid disconnection must be made ON or BEFORE the due date specified in your Final or Disconnection Notice to avoid penalties and service charges.