Finance

Contact Info

Dawn Merchant
Finance Director

Administration Division
Tel (925) 779-7055
Fax (925) 779-7054

Accounts Payable
Tel (925) 779-7000 ext 1-2041

Accounting Division
Tel (925) 779-7055
Fax (925) 779-7054

Business License
Tel (925) 779-7059
Fax (925) 779-7054
Email

Operations Division
Tel (925) 779-7055
Fax (925) 779-7054

Water Services
Tel (925) 779-7060
Fax (925) 779-7054

Finance Department


Water Services

Questions about Water Service?
Click here to ask a question by email

The Finance Department, Operations Division, provides processing services for accounts receivable items. The Division provides utility billing services for water and sewer services on a monthly basis (925) 779-7060 and business license services (925) 779-7059. The Finance Department strives to provide customers with Quality Service and a Dedication to Excellence in Public Service.

To make an online payment for a non-delinquent water account, via the City’s website – click here.

This site also allows customers to view account detail, transaction history, account and consumption information.

Customer Service can be reached by phone (925) 779-7060 and is located at 200 H St (the corner of 3rd and H Streets) 1st floor, in the three story brick building. Hours are Monday – Friday, 8:00 am to 5:00 pm.

If your concern is a drought related or water conservation matter, please call the Drought Hotline at (925) 779-6140. For sewer problems or water leaks call Public Works at (925)779-6950. After hours, weekends and holidays call Police Dispatch at (925) 778-2441.

The back of your water bill gives complete details on the Six Easy Ways to Pay your regular non-delinquent water bill; Auto Draft, Online at https://www.municipalonlinepayments.com/antiochca and Automated Telephone (925) 779-7060 all by the water account holder only, Night Drop, In Person or by Mail to PO BOX 6015, Artesia, CA 90702-6015.

Payments must be received by the City on or before the due date to avoid a late penalty per Master Fee Resolution.

A $30.00 water account set-up fee is required to establish service (resolution 2018/89, effective 9/24/18).

Antioch municipal code section 6‐5.04 requires; a delinquent penalty charge of 5% shall be assessed if the bill is not paid when due.

Homeowners
  • If you are a homeowner of a newly purchased property in the City of Antioch, you must provide the following documents and information: (A third party may not do this for you in your behalf)
  • Proof of ownership in the form of the Final Settlement Statement, Closing Disclosure or recorded Grant Deed,
  • Valid government issued photo ID,
  • Daytime telephone number,
  • Last four digits of your social security number,
  • Billing address and
  • A new water account set up fee of $30.00.
  • You may provide the following information to open a new water account in person at City Hall, by email to customerservice@ci.antioch.ca.us or fax to 925-779-7054. If you fax or email you will be billed the new water account set up fee of $30.00 on your first bill.
  • If you have an existing or previous water account, in good standing, you may provide the following information to open a new account in person at City Hall, by email to customerservice@ci.antioch.ca.us or fax to 925-779-7054:
  • Valid government issued photo ID,
  • Daytime telephone number,
  • Last four digits of your social security number and
  • Billing address.
  • If you fax or email you will be billed the new water account set up fee of $30.00 on your first bill.
  • Please be advised, any previous water account balances with the City of Antioch or in collections must be paid prior to opening a new account and a deposit may be required.
  • All service requests are scheduled for the next business day. To obtain same day service, a same day service fee of $260.00 will be required.
  • Any tampering of the water meter will be charged a minimum tamper fee of $250.00.
  • To repeat this message, press 9. To return to the Main Menu, press 8. To speak to a Customer Service Representative press 0.
Tenants
  • In order to start services as a tenant or renter, you must come in person to City Hall with the following documents and information: (A third party may not do this for you in your behalf)
  • The Verification of Tenancy Form completed in person at City Hall by your landlord/owner or via notary by the landlord/owner OR by the authorized Property Manager,
  • Valid government issued photo ID,
  • A new water account set up fee of $30.00 and
  • A minimum deposit of $186, paid in guaranteed funds.
  • Please be advised, any previous water account balances with the City of Antioch or in collections must be paid prior to opening a new account.
  • All service requests are scheduled for the next business day.  To obtain same day service, a same day service fee of $260.00 will be required.
  • Any tampering of the water meter will be charged a minimum tamper fee of $250.00.
  •  To repeat this message, press 9.  To return to the Main Menu, press 8. To speak to a Customer Service Representative press 0.
Property Managers/Realtors
  • Please note all property management companies and realtors, whether located within or outside Antioch, must have a current City of Antioch Business License.
  • All NEW property management companies or realtors, acting on behalf of a home owner, must present themselves IN PERSON with the notarized Tenancy Form OR complete Management Listing Agreement, government issued photo id, new water account set up fee of $30.00 and minimum deposit of $186.00 (paid in guaranteed funds) to start an initial account.
  • Existing or previous property management companies or realtors in good standing, acting on behalf of a homeowner, must provide the notarized Tenancy Form OR the complete Management/Listing Agreement AND
  • Valid government issued photo ID,
  • Contact name and daytime phone number,
  • Billing address and
  • New water account set up fee of $30.00.
  • You may come in person to City Hall, email customerservice@ci.antioch.ca.us or fax to 925-779-7054. If you fax or email you will be billed the new water account set up fee of $30.00 on your first bill.
  • Please be advised, any previous water account balances with the City of Antioch or in collections must be paid prior to opening a new account and a deposit may be required.
  • All service requests are scheduled for the next business day.  To obtain same day service, a same day service fee of $260.00 will be required.
  • Any tampering of the water meter will be charged a minimum tamper fee of $250.00.
  •  To repeat this message, press 9.  To return to the Main Menu, press 8. To speak to a Customer Service Representative press 0.
To Disconnect - Stop Water Services
  • If you are the account holder and wish to discontinue or stop water service you may email, fax, speak with a Customer Service Representative or come in person.  (A third party may not do this for you in your behalf) We require the following documents and information be provided;
  • Service address you want to discontinue,
  • Weekday date to disconnect service, not to exceed two weeks in advance (excluding holidays). Retroactive disconnections are not permitted,
  •  Valid government issued photo ID,
  • Daytime telephone number and
  • Mailing or forwarding address to send the final bill.
  • Please note, all service requests are scheduled for the next business day.  To obtain same day service, a same day service fee of $260.00 will be required.
  • Our email is customerservice@ci.antioch.ca.us; the fax number is 925-779-7054.
  •  To repeat this message, press 9.  To return to the Main Menu, press 8. To speak to a Customer Service Representative press 0.
Extensions
  • If you are unable to pay the past due balance amount indicated on your Final and Disconnection Notices, you may be eligible to make a written payment extension for the total amount due, on or before the due date.  You or a person over the age of 18 must come in person with valid government issued photo id to make a written payment extension, not to exceed two weeks from the due date indicated on your Final and Disconnection Notices.
  • To repeat this message, press 9.  To return to the Main Menu, press 8. To speak to a Customer Service Representative press 0.
Suspended Accounts
  • Do not make an online/electronic payment with your financial institution or via the website; payments there will NOT avoid disconnect, reactivate or reconnect water service.  After your EXTENSION, FINAL or DISCONNECTION notice due date has passed, payments MUST be made in person or via the telephone with a Customer Service Representative directly, by the water account holder only-in GUARANTEED FUNDS only-NO CHECKS.
  • If payment is not received as indicated on your EXTENSION, FINAL or DISCONNECTION notice, your account will be charged a required processing service charge of $26.00 and will be considered suspended and scheduled for disconnection.
  • If water service is disconnected an additional disconnection service charge of $104.00 will also be required.
  • A minimum deposit of $186 may also be required.
  • If water service is already off at the property you must make sure the house and irrigation shut off valves are in the OFF position for service restoration.
  • All service requests are scheduled for the next business day.  To obtain same day service, a same day service fee of $260.00 will be required.
  • Any tampering of the water meter will be charged a minimum tamper fee of $250.00.
  • To repeat this message, press 9.  To return to the Main Menu, press 8. To speak to a Customer Service Representative press 0.
Water Deposits

All new tenants/renters to the City of Antioch are required to pay a deposit based on the current Master Fee Schedule; in person and no checks will be accepted for deposits. Water deposits are collected and held for 18-months. After the 18-months the deposit will be applied to your account in the 19th month, provided you have made regular monthly payments with no account suspensions or service interruptions. A deposit will be required of all tenants/home owners if you had an account go to collections or if your previous account had delinquency notices issued. If at any time during the 18-month period, your account is suspended or water service is interrupted for non-payment, the deposit will be held for the life of the account (until you cancel service). All previous balances must be paid before starting a new account. If you move during the 18-month period, within Antioch, the deposit will be transferred to your new account. If you move out of town, the deposit will be applied to your final bill upon closing. If any credit balance occurs after cancellation, a refund will be mailed to you after the cancellation. Pursuant to the Antioch Municipal Code 6-5.04 B.

Water Audits

The Contra Costa Water District provides, free of charge, water audits for landscaping, home water usage and commercial. Please contact one of the following for more information.

  • Conservation Desk: (925) 688-8320
  • CCWD World Wide Web address: www.ccwater.com

Water Bill Inserts

Water bill inserts are now available online:

Water rates and monthly maintenance charges are set annually by council action and can be found at http://antiochca.gov/finance/ listed as MASTER FEE SCHEDULE, the fiscal year and/or at the Antioch Public Library.